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Return Policy

What should I do when I want to return the product I purchased?

The return period is 7 days for unused products purchased from our stores or website. If the product does not have any defects, fabrication defects or defects / defects, a return is not possible. Refunds cannot be made for products with usage errors, display products and / or products sold as faulty.

Products that have been used, damaged themselves or their package, one or more of their accessories have been lost, and the package or the product itself, although it has been removed from the packaging for trial purposes
Damaged purchases are not included in the refund.

After the products you want to return reach the headquarters, factory or warehouse of Natürel Grup Tekstil Gıda Tarım Ürünleri Temizlik Kozmetik Kimya San ve Tic Ltd Şti and check their compliance with the return conditions by our expert team, the return and refund procedures will start.

The refunding of the product costs to your account will be completed within 3 to 5 business days. In the reimbursement of products and products purchased in installments, the bank applies a repayment in installments.


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